On this week’s episode I interview Ed Morrison who sells training to employers who would like to increase their customer service and telephone skills. Ed has years of experience in the call centre environment and can make a difference in your sales staff by teaching them simple techniques such as the use of a ‘Warm Transfer’. Instead of transferring a call to the next department, introduce your customer to the next person that will handle the call in a new department. Find out more about Ed’s services and workshops at:


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